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Refund & Exchange

Return Policy

We aim to provide you satisfaction and enjoyment when you shop with us. However, in case you would like to return an item, the following is the return policy:

  1. The item can be returned to us within 7 days from the day you receive the item.
    Remark: Merchandise on sale is not exchangeable or refundable.
  2. The "NEW" item to be returned must be kept in its original packing without any damage and scratch.
  3. Contact us via email with the subject of "Apply for Refund" and tell us what’s wrong with the product. Customer Service will contact you shortly through email.
  4. Customers in Hong Kong can drop off returns at our store in person, or send the products back through courier and responsible for the return shipping charges.
  5. Customers overseas have to send back the items on their own and must pay the return shipping charges.
  6. The original shipping charges will be deducted from the refund.
  7. Address:
    Rm 212 - 213, 2/F, Hankow Centre
    no. 5-15 Hankow Road, Tsim Sha Tsui, H.K.
    Tel / Whatsapp: (852) 6090 2558    Email: info@heavy-weather.com